ceo game Privacy Policy

1 What Information We Collect

1.1 Registration and Account Information

When you open an account on ceo game, we collect your name, date of birth, mobile number, email address, and basic details about your preferred payment method. This information is used to verify your identity and manage your account.

1.2 Identity Verification Information (KYC)

To ensure secure transactions, we may request a copy of a government-issued identity document (such as a national ID card or passport) for verification purposes. This information is stored solely for identity verification and is never sold to third parties.

1.3 Financial Transaction Information

During deposits and withdrawals, your bKash, Nagad, Rocket, or Upay number and bank account details are required. This information is used only to complete your transactions.

1.4 Automatically Collected Information

When you use the ceo game platform, certain technical information is collected automatically:

• IP address and device identifier
• Browser type and version
• Operating system information
• Session duration and navigation history
• Game play history and betting activity

2 Use of Collected Information

ceo game uses the collected information for the following purposes:

• To create, manage, and verify your account
• To process deposits, withdrawals, and other financial transactions
• To provide bonus offers, promotions, and VIP benefits
• To provide technical support and customer service
• To ensure platform security and prevent fraud
• To meet legal obligations
• To analyze and improve platform performance
• To enforce responsible gaming policies

Your information will never be sold to third parties for marketing or advertising purposes. ceo game uses information solely to improve service quality and ensure a safe experience for you.

3 Information Storage and Security

3.1 Retention Period

Information is stored for as long as your account is active and for a defined period after that. Information required for legal obligations, dispute resolution, and security reviews is kept for the minimum period required by regulations.

3.2 Technical Security

ceo game uses industry-standard technology to keep your information secure:

• All data transfers are secured through SSL (Secure Socket Layer) encryption
• Sensitive information is stored in encrypted databases
• Regular security audits and vulnerability assessments are conducted
• Two-factor security including OTP verification for account access
• Automated monitoring systems to detect suspicious activity

3.3 User Responsibilities

It is your responsibility to keep your account password confidential and not share it with anyone. If you notice any suspicious activity, notify our support team immediately.

4 Sharing Information with Third Parties

ceo game may share information with third parties in the following limited circumstances:

4.1 Payment Processing

The minimum necessary information is shared with bKash, Nagad, Rocket, Upay, or bank transfer providers to complete financial transactions. These providers have their own privacy policies.

4.2 Technology Service Providers

Game studios and technology infrastructure providers may access information necessary to deliver services. They operate under strict confidentiality agreements.

4.3 Legal Obligations

Information may need to be disclosed in response to court orders, lawful requests from law enforcement agencies, or other legal obligations. In such cases, we provide only the minimum information required.

5 Cookies and Tracking Technology

5.1 What Are Cookies

Cookies are small text files stored in your browser or device. ceo game uses cookies to improve your experience and analyze platform performance.

5.2 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security; these cannot be disabled.
• Functional Cookies: Remember language preferences and user settings.
• Analytics Cookies: Help us understand how users are using the platform.

5.3 Cookie Controls

You can delete cookies or disable non-essential cookies at any time through your browser settings. However, this may limit some platform functionality.

6 Your Rights Regarding Your Information

Every user registered on the ceo game platform has the following rights regarding their information:

6.1 Right to Access Information

You can view your stored personal information at any time from your profile page. Contact customer service if you want a detailed summary of your information.

6.2 Right to Correct Information

If there is any error in your stored information, you can request a correction through account settings or customer service. Changes to identity document-related information may require additional verification.

6.3 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time. To do so, update your account settings or contact customer service. However, important transaction-related messages cannot be turned off.

6.4 Right to File a Complaint

If you have any complaint regarding data protection, contact us directly. We will review the matter and respond in a timely manner. For details on how to reach us, you can visit our About Us page.

7 Account Deletion and Data Removal

If you no longer wish to use the ceo game platform, you can request to close your account. After account closure:

• Your personal information will be deleted or anonymized
• Transaction records will be retained for the required period as needed by law
• Information necessary for ongoing disputes or investigations may be retained

To close your account or request data removal, contact our customer service team via 24/7 live chat.

8 Policy on Minors

ceo game is strictly operated for users aged 21 and above. We do not intentionally collect information from anyone under the age of 21.

An age verification process is carried out at the time of registration. If information is received indicating that an account is being operated by someone under the age of 21, the account will be immediately suspended and the associated information will be deleted.

To learn more about our responsible gaming commitment, visit the Responsible Gaming page.

9 Policy Changes and Updates

ceo game reserves the right to change or update this privacy policy at any time. For significant changes, we will notify you in the following ways:

• A notification to your registered email or mobile
• An on-screen alert when you log in to the platform
• A change to the update date at the top of this page

Continuing to use our services after a change means you accept the new policy. If you have any questions about policy changes, contact our customer service.