ceo game Terms and Conditions

1 Introduction and Scope

ceo game is an online gaming and betting platform that provides casino games, slots and sports betting services to Bangladeshi users. The terms and conditions set out in this document apply equally to the platform's main website, mobile app and all related services.

Together with these terms, our Privacy Policy and Responsible Gaming Guidelines form a complete legal framework. Reading one document alongside the others is necessary for a full understanding.

These terms are maintained in both English and Bengali. In the event of any ambiguity, the Bengali version will take precedence for users accessing the service from Bangladesh.

2 Eligibility and Age Requirement

To open an account on ceo game and take part in any gaming or betting activity, a user must be at least 21 years of age. This is strictly enforced, and failure to pass the age verification process may result in account closure.

A person is not eligible to create an account on ceo game in any of the following circumstances:

• Under 21 years of age.
• Previously had an account banned or suspended.
• Holds more than one account, whether in their own name or a family member's name.
• Accessing from a region or country where online gaming is prohibited.
• Unable to make financial decisions due to a mental health condition.

ceo game may request the necessary documents to verify identity and age at registration or at any time thereafter.

3 Account Registration and Security

Each user may create only one account. If multiple accounts linked to the same person, device, IP address or payment method are detected, all of them will be cancelled and the associated balances may be seized.

Information provided at registration must be truthful, complete and up to date. The following applies:

• The user is responsible for keeping their account password secure.
• Giving any third party access to the account is prohibited.
• If unauthorised access to the account is suspected, the support team must be notified immediately.
• Any changes to the user's details must be updated in the account.

ceo game keeps user data secure through SSL encryption and modern data protection measures. However, any loss resulting from failure to keep a password confidential is the user's own responsibility.

4 Deposits, Withdrawals and Payment Methods

ceo game handles deposits and withdrawals through Bangladesh's established mobile banking and banking services.

Supported payment methods: bKash, Nagad, Rocket, Upay and bank transfer (major commercial banks including Dutch-Bangla Bank, BRAC Bank and Islami Bank).

• Minimum deposit: ৳500 (per method).
• Minimum withdrawal: ৳500.
• Withdrawal processing time: typically within 10 to 45 minutes.
• Identity verification may be required before a withdrawal request is approved.
• The account used for deposits and withdrawals must be registered in the user's own name.

ceo game does not accept transactions via cryptocurrency or third-party payment gateways. Depositing using someone else's account is prohibited and may result in account cancellation.

5 Bonuses, Promotions and Wagering Requirements

New users on ceo game receive a 100% bonus on their first deposit, up to ৳5,000. To withdraw bonus funds, the bonus amount must be wagered 10 times.

Example: A deposit of ৳1,000 earns a ৳1,000 bonus, giving a total balance of ৳2,000. To withdraw the bonus, wagering of ৳1,000 × 10 = ৳10,000 is required.

General rules on bonuses:

• A bonus may be claimed only once and is non-transferable.
• Bonuses cannot be withdrawn before the wagering requirements are met.
• Different terms may apply when using a bonus to bet on specific games.
• ceo game reserves the right to cancel a bonus if irregularities or rule violations are found on an account.
• Promotional offers may be changed or discontinued at any time.

6 Gaming Rules and Fair Play Policy

Games on the ceo game platform are run by recognised game providers including Pragmatic Play, PG Soft, JILI and Evolution. Each game has its own rules, which can be viewed after the game loads.

General gaming rules:

• If a game result is unclear due to a technical fault, ceo game will make a final decision after investigation.
• Server records will always take precedence in determining the final result of a game.
• In live casino games, the dealer's decision and the game provider's rules are final.
• The RTP (Return to Player) rate is the maximum expected value and is not a guaranteed return.
• In sports betting, a bet decision cannot be changed after the result has been announced.

If a game is interrupted mid-session due to an internet disconnection or device shutdown, ceo game will attempt to restore it, though this cannot be guaranteed in every case.

7 User Responsibilities and Obligations

Every user is required to fulfil the following responsibilities when operating an account on ceo game:

• Bet within your own financial means and stay aware of the risk of losses.
• Keep account information accurate and up to date at all times.
• Ensure that funds used on the platform come from a legitimate source.
• Maintain respectful conduct towards other users.
• Review this page regularly for any changes to the rules.

The ceo game About Us section provides further detail on the platform's values and scope of operations. The commitments described there are also considered part of these terms.

8 Prohibited Activities

Any of the following activities are strictly prohibited and may result in account cancellation and legal action:

• Abusing the bonus system or conducting bonus arbitrage activities.
• Using automated software, bots or scripts to play games or place bets.
• Using the platform for money laundering or processing illegal funds.
• Creating multiple accounts to take advantage of the same promotion.
• Attempting to compromise the platform's security systems.
• Stealing another user's information or identity.
• Attempting to influence game results through fraudulent means.
• Impersonating ceo game staff to mislead others.

If suspicious activity is detected, ceo game may temporarily suspend the account during investigation. A final decision will be made based on the outcome of the investigation.

9 Data Protection and Privacy

Details on the collection, storage and processing of users' personal information are provided in our Privacy Policy. The Privacy Policy forms an inseparable part of these terms.

In summary, the following applies:

• ceo game never sells users' personal information to third parties.
• Documents collected for identity verification are stored securely.
• Financial transaction data is protected through SSL encryption.
• Users may contact the support team to request corrections to their information.

10 Responsible Gaming

ceo game believes that gaming should be a form of entertainment, not a source of income. We encourage our users to develop healthy gaming habits.

The platform allows users to set their own deposit limits, session times and loss limits. For more details, see our Responsible Gaming page.

• Gaming is not a solution to financial problems.
• Avoid betting with borrowed money or funds set aside for emergencies.
• If you feel you have a problem, apply for a voluntary account break (self-exclusion).
• No one under the age of 21 may use the platform.

11 Account Suspension and Closure Policy

ceo game may temporarily or permanently close an account in the following circumstances:

• Violation of any clause of these terms.
• Failure to cooperate with the identity verification process.
• Suspected fraudulent or irregular activity.
• The user requests account closure themselves.
• An account that has been inactive for an extended period.

Where an account is closed for reasons other than a rule violation, any remaining valid balance will be returned. However, where a rule violation is involved, the right to seize the balance is reserved.

12 Policy on Changes to Terms

ceo game reserves the right to change, amend or update these terms and conditions at any time. Where changes are significant, an effort will be made to notify users in advance.

Continued use of the platform after a change is made will be taken as acceptance of the new terms. Users are therefore advised to visit this page regularly and stay informed about the latest version.

If you have any questions about the terms, contact the support team or look for answers on our FAQ page.

13 Contact and Support

For any questions, complaints or suggestions regarding these terms and conditions, please contact the ceo game support team. Our support service is available seven days a week, 24 hours a day, in both Bengali and English.

Contact methods:

• Live Chat: Via the button at the bottom right of the website.
• Email: [email protected]

For account-related issues, mentioning your user ID when contacting support will help resolve the matter faster.